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Student Support & FAQs

Teaching Professional Gunsmithing for Over 30+ years – Established 1993 – Thousands of Graduates

FREQUENTLY ASKED QUESTIONS

Student Support Questions about taking AGI Gunsmithing Courses.

Enrolled Students – Please utilize the FAQ’s below to answer any questions about taking your AGI Certified Professional Gunsmithing Courses, testing, information technology support, course help, and more. If you are unable to find an answer to your question, please reach out to the AGI Team by calling 1-800-797-0867 or email [email protected] or submit a Contact us Request.

FAQ Categories

How do I reset my password?

To reset your password click the “AGI Student Portal” link at the top right of the page and underneath the username and password fields and login button you will see “Forgot Password” written in blue text. Click that link and enter the email address that is associated with your student account (This should be the same email address you used when you enrolled). An email with password reset instructions will be sent to that email address.

If you are already logged into your account, and know your password and wish to change it, you may go to the AGI Student Portal and click the “Profile” button. You will see your account information and a password change section. Follow the instructions shown there to complete a password change.

If that does not solve the password issue you may call 1-800-797-0867 for additional assistance.

How do I update or change my credit card / payment method?

To update or change your credit card information for billing you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there click on the Settings button with the gear icon and you will be taken to your account settings dashboard. Select the “payment methods” option listed on the left hand side of the screen. You will see any saved payment methods there. You may add a payment method by clicking the “add payment method” button. You may remove existing payment methods by clicking the delete button.

If that does not solve the payment method issue you may call 1-800-797-0867 for additional assistance.

How do I update or change my billing or shipping address?

To update or change your credit card information for billing you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there click on the Settings button with the gear icon and you will be taken to your account settings dashboard. Select the “addresses” option listed on the left hand side of the screen. You will see your current saved Billing and Shipping addresses there. You may update an address by clicking the “edit” button next to either the Billing address or Shipping address information.

If you are unable to update your address in this manner you may call 1-800-797-0867 for additional assistance.

How do I access my online course?

To access your Online Course you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there you can simply click on the red “Access Your Course(s)” button and you will automatically taken to your online learning portal and your course and testing material will be accessible there.

If you are unable to access your course  in this manner you may call 1-800-797-0867 for additional assistance.

How do I access my course testing?

To access your Course testing you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there you can simply click on the red “Access Your Course(s)” button and you will automatically be taken to your online learning portal and your testing material will be accessible there.

If you are unable to access your course  in this manner you may call 1-800-797-0867 for additional assistance.

How do I access my online course?

To access your Online Course you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there you can simply click on the red “Access Your Course(s)” button and you will automatically be taken to your online learning portal and your course and testing material will be accessible there.

If you are unable to access your course  in this manner you may call 1-800-797-0867 for additional assistance.

How do I access my course testing?

To access your Course testing you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there you can simply click on the red “Access Your Course(s)” button and you will automatically be taken to your online learning portal and your testing material will be accessible there.

If you are unable to access your course  in this manner you may call 1-800-797-0867 for additional assistance.

How do I update or change my credit card / payment method?

To update or change your credit card information for billing you will first need to log into your AGI Student Portal account using the link at the top right corner of the webiste. From there click on the Settings button with the gear icon and you will be taken to your account settings dashboard. Select the “payment methods” option listed on the left hand side of the screen. You will see any saved payment methods there. You may add a payment method by clicking the “add payment method” button. You may remove existing payment methods by clicking the delete button.

If that does not solve the payment method issue you may call 1-800-797-0867 for additional assistance.

How do I update or change my billing or shipping address?

To update or change your credit card information for billing you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there click on the Settings button with the gear icon and you will be taken to your account settings dashboard. Select the “addresses” option listed on the left hand side of the screen. You will see your current saved Billing and Shipping addresses there. You may update an address by clicking the “edit” button next to either the Billing address or Shipping address information.

If you are unable to update your address in this manner you may call 1-800-797-0867 for additional assistance.

How do I access my online course?

To access your Online Course you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there you can simply click on the red “Access Your Course(s)” button and you will automatically be taken to your online learning portal and your course and testing material will be accessible there.

If you are unable to access your course  in this manner you may call 1-800-797-0867 for additional assistance.

How do I reset my password?

To reset your password click the “AGI Student Portal” link at the top right of the page and underneath the username and password fields and login button you will see “Forgot Password” written in blue text. Click that link and enter the email address that is associated with your student account (This should be the same email address you used when you enrolled). An email with password reset instructions will be sent to that email address.

If you are already logged into your account, and know your password and wish to change it, you may go to the AGI Student Portal and click the “Profile” button. You will see your account information and a password change section. Follow the instructions shown there to complete a password change.

If that does not solve the password issue you may call 1-800-797-0867 for additional assistance.

How do I update or change my credit card / payment method?

To update or change your credit card information for billing you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there click on the Settings button with the gear icon and you will be taken to your account settings dashboard. Select the “payment methods” option listed on the left hand side of the screen. You will see any saved payment methods there. You may add a payment method by clicking the “add payment method” button. You may remove existing payment methods by clicking the delete button.

If that does not solve the payment method issue you may call 1-800-797-0867 for additional assistance.

How do I update or change my billing or shipping address?

To update or change your credit card information for billing you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there click on the Settings button with the gear icon and you will be taken to your account settings dashboard. Select the “addresses” option listed on the left hand side of the screen. You will see your current saved Billing and Shipping addresses there. You may update an address by clicking the “edit” button next to either the Billing address or Shipping address information.

If you are unable to update your address in this manner you may call 1-800-797-0867 for additional assistance.

How do I access my online course?

To access your Online Course you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there you can simply click on the red “Access Your Course(s)” button and you will automatically taken to your online learning portal and your course and testing material will be accessible there.

If you are unable to access your course  in this manner you may call 1-800-797-0867 for additional assistance.

How do I access my course testing?

To access your Course testing you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there you can simply click on the red “Access Your Course(s)” button and you will automatically be taken to your online learning portal and your testing material will be accessible there.

If you are unable to access your course  in this manner you may call 1-800-797-0867 for additional assistance.

How do I access my online course?

To access your Online Course you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there you can simply click on the red “Access Your Course(s)” button and you will automatically be taken to your online learning portal and your course and testing material will be accessible there.

If you are unable to access your course  in this manner you may call 1-800-797-0867 for additional assistance.

How do I access my course testing?

To access your Course testing you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there you can simply click on the red “Access Your Course(s)” button and you will automatically be taken to your online learning portal and your testing material will be accessible there.

If you are unable to access your course  in this manner you may call 1-800-797-0867 for additional assistance.

How do I update or change my credit card / payment method?

To update or change your credit card information for billing you will first need to log into your AGI Student Portal account using the link at the top right corner of the webiste. From there click on the Settings button with the gear icon and you will be taken to your account settings dashboard. Select the “payment methods” option listed on the left hand side of the screen. You will see any saved payment methods there. You may add a payment method by clicking the “add payment method” button. You may remove existing payment methods by clicking the delete button.

If that does not solve the payment method issue you may call 1-800-797-0867 for additional assistance.

How do I update or change my billing or shipping address?

To update or change your credit card information for billing you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there click on the Settings button with the gear icon and you will be taken to your account settings dashboard. Select the “addresses” option listed on the left hand side of the screen. You will see your current saved Billing and Shipping addresses there. You may update an address by clicking the “edit” button next to either the Billing address or Shipping address information.

If you are unable to update your address in this manner you may call 1-800-797-0867 for additional assistance.

How do I access my online course?

To access your Online Course you will first need to log into your AGI Student Portal account using the link at the top right corner of the website. From there you can simply click on the red “Access Your Course(s)” button and you will automatically be taken to your online learning portal and your course and testing material will be accessible there.

If you are unable to access your course  in this manner you may call 1-800-797-0867 for additional assistance.

What Our Students Have To Say

It’s a great opportunity to learn and develop problem solving skills. You can also study and test at your own pace.

James Harrell
Sharpsburg, NC

I really enjoyed the online course. I Learned a lot and thought the course is well organized and thought out well. I enjoyed listening and learning from Bob Dunlap and the good down to earth and good humor in communication.

Doug De Haan
Wayland, MI

I have learned so much about firearms through the programs. The DVD’s and videos are broken down by topic so anyone can understand – it’s a great way to learn gunsmithing!

Scott Mical
Coral Springs, FL

AGI is by far the best online Gunsmithing program. I did check out two other online schools and was not impressed. AGI actually goes into detail about each gun system and sub-systems. It goes over the rules and practices for several guns, then you apply those skills you learned to other guns with similar systems. They also offer hands on classes in Oregon. They are far for us East Coast guys but definitely worth the trip. I have taken 3 with Colt revolvers being the most recent (last week). All 3 classes were great hands on experience. Ken Brooks is an awesome instructor and very down to earth. Highly recommend AGI, it has given me the knowledge I need to open a shop and I’m doing great with it. I like the fact that I can review the course material anytime I need to. That in itself is priceless.

Gustavo Morales
San Antonio, FL

I give the American Gunsmithing Institute five stars due to its positive impact on my learning. The course material is excellent, the instructors are great, and the student support is outstanding. After retiring, I enrolled in the course, but unfortunately, I lost all the course material in a flood. When I reached out to the American Gunsmithing Institute to replace the material, I encountered some difficulties due to a miscommunication with a new employee. However, once Gene Kelly, the president, was informed, he promptly addressed the issue. I was truly impressed with the exceptional customer service provided by Gene Kelly. He was friendly, helpful, and went above and beyond to ensure my satisfaction. I wholeheartedly recommend the American Gunsmithing Institute for its dedication to customer satisfaction and its commitment to resolving issues efficiently.

Jeffrey Tichenor
Lady Lake, FL

I have really enjoyed and learned a lot from the videos, and after seeing some of the examples of other internet-based schools I love the fact that you use the cutaway guns that show a lot more detail and especially the sections at the end of each chapter that go into tricks tips and different ways of repairing guns. Although due to some health problems I have been a little slow getting through the videos and taking the exams I am still very interested in becoming a gunsmith. Thank you for all your support and work that went into these lessons, it really is appreciated by those of us that have not had experience with a lot of these guns.

Tom Emery
Dallas, GA

AGI definitely prepares you to work on guns. Yes, you need to get your own guns to work on to master the teachings. The systems approach prepares you to work on almost any gun. I have three guns in my shop that were not in the course. One, a CZ720, when you take it apart it is largely a Remington fire control group mated with a Benelli gas operating system. Recognized those two systems immediately. The program works!

David Straub
Payson, AZ

AGI has been very good at working with my disabilities from the Marines. I started out cleaning weapons like they said and the benefits paid off three fold. I charge for tearing the weapon down to the last screw and q-tip clean like the Marines. Since I have to put it back together anyway I only charge for the part. I get to learn and improve my polishing techniques, I learn all the different weapons from old to new and how they function, I don’t have to buy training weapons to learn from, and people love what I do. The sonic cleaning is a real asset to those weapons you shouldn’t take apart and those stubborn places you can’t get to. I get faster at disassembly on the repeat types and can now identify common problems when people ask questions. My system gets me a few hundred a week. Auctioneers bring in guns to clean prior to auctions and they’ve been doubling their money even on the less expensive models. AGI was correct all the way, I’ve still got more to learn and had to expand!

Steven Bannick
Leslie, AR

I researched several companies and chose AGI based on everything I’ve read. I’m glad I did. I highly recommend them over any other. Customer service is top notch and they are always there if you need help. Very friendly, knowledgeable, informative, and quick to respond.

Christina Hill
Mesa, AZ

AGI provided me the the knowledge and building blocks to get hired on by a professional gunsmithing shop, and eventually work at a major manufacturer as a gunsmith. It’s been almost three years since I started, and it’s been nothing but a joy working with AGI as I have started my career!

Levi Snodgrass
Marthasville, MO
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